Job Description

We are Hiring Freshers for Customer Experience Associate

n

About the Company

n

Pickyourtrail is a leading leisure travel brand focused on delivering curated and meaningful travel experiences through a combination of expert guidance and technology. With over 100,000 travelers across 14 countries and a strong customer satisfaction score, we continue to set benchmarks in the travel industry.

n

Role Summary

n

We are looking for a Customer Experience Executive to support travelers throughout their journey and ensure a seamless and high-quality travel experience. This role involves client communication, issue resolution, coordination, and maintaining service excellence at all stages of travel.

n

Key Responsibilities

n

Act as the primary point of contact for customers during their travel

n

Proactively engage with customers to ensure expectations are met

n

Identify, address, and resolve issues in a timely and efficient manner

n

Provide accurate destination information and relevant recommendations

n





Handle emergency situations with professionalism and prompt action

n

Monitor customer feedback and drive improvements in satisfaction

n

Coordinate with internal teams to ensure smooth execution of travel plans

n

Support travel logistics including transport, accommodation, and activities

n

Candidate Profile

n

Strong communication and interpersonal skills

n

Effective problem-solving abilities with composure under pressure

n

Ability to assess situations quickly and respond appropriately

n

Adaptable and comfortable working in a fast-paced environment

n

Collaborative team player

n

Willingness to work in rotational shifts, including night shifts

n

Work Schedule

n

6-day work per week

n

Rotational shifts and weekly offs

n

Location: chennai

n

Compensation & Benefits

n

Exposure to a dynamic, high-growth work setting

n

Medical insurance coverage of ₹3L (including dependents)

n

Shift-based allowances

📌 Customer Experience Associate (Tamil Nadu)
🏢 Pickyourtrail
📍 Tamil Nadu