Job Description

Technical Writer – MadCap Flare

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Experience: 4–6 years

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Maximum CTC: ₹9 LPA

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Location: Kochi / Open to relocation

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Employment Type: Full-time

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Job Summary

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We are looking for an experienced Technical Writer with strong hands-on expertise in MadCap Flare and product documentation. The ideal candidate should be able to understand complex software/product functionalities and convert them into clear, structured, and user-friendly documentation.

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The candidate will work closely with Product Managers, Developers, SMEs, QA and other stakeholders to create and maintain high-quality technical content for enterprise/SaaS products.

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Key Responsibilities

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- Create, maintain and update user guides, administrator guides, online help, release notes, SOPs and knowledge base articles.
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- Develop and publish documentation using MadCap Flare.
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- Create structured, reusable and well-organized technical content.
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- Work with developers, product managers and SMEs to understand product functionality and documentation requirements.
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- Convert complex technical concepts and workflows into clear and easy-to-understand documentation.
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- Create and maintain online help systems and product documentation.
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- Prepare documentation for product releases and feature enhancements.
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- Develop API/integration documentation where required.
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- Create process flows, screenshots,



diagrams and other visual documentation using tools such as Snagit, Visio or similar tools.
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- Follow documentation standards, templates, style guides and content governance processes.
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- Perform content reviews, proofreading, quality checks and publication readiness checks.
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- Maintain documentation repositories and knowledge bases.
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- Collaborate with cross-functional teams in an Agile/Scrum environment.
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- Ensure documentation is accurate, consistent, current and aligned with product releases.
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Required Skills

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- 4–6 years of experience in Technical Writing / Product Documentation.
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- Strong hands-on experience with MadCap Flare.
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- Experience creating software/product documentation for SaaS or enterprise applications.
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- Solid experience with:
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- User Guides
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- Administrator Guides
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- Online Help
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- Release Notes
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- SOPs
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- Knowledge Base Articles
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- Process Documentation
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- Good understanding of HTML, XML and Markdown.
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- Experience with Information Architecture / structured documentation.
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- Strong written and verbal communication skills.
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- Ability to work with developers, SMEs and product teams.
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- Experience with documentation/project collaboration tools such as Jira, Confluence or Azure DevOps.
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- Good understanding of Agile/Scrum and software development lifecycle.
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- Ability to create screenshots, process flows and technical diagrams.
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📌 Technical Writer (Kochi)
🏢 Talent Basket
📍 Kochi