Job Description

The Opportunity:

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SHC is a SaaS startup servicing clients in the US. The solution is a software platform for Health Clubs and Gyms. It helps members interact with the Club or Gym. And it helps clubs and gyms sell more and save on labour costs.

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We are searching for a passionate and experienced Customer Success Partner to be part of our Customer Success Team. Our service is the best in the industry and is our biggest differentiator.

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In this role, you will be responsible for delivering and exceeding the current service levels to drive even higher customer satisfaction, retention, and lifetime value.

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Responsibilities:

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- Onboard and train customers on the Product.
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- Bring continous improvements to processes which drive high adoption, engagement, and value realization.
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- Identify upsell and cross-sell opportunities to maximize customer growth.
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- Know the product in depth and be responsible for Troubleshooting and Service Requests.
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- Maintain documentation with the help of the team.
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- Build solid relationships with key customers and act as their advocate within the company.
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Qualifications:

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- Engineering degree.
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- 1-3 years of experience in Customer Success in a SaaS company.
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- Excellent communication, interpersonal, and relationship-building skills.
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Bonus points:

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- Experience with customer success software and tools.
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Salary Range - 8 lacs to 12 lacs

📌 Customer Success Partner (Bengaluru Urban)
🏢 SHC
📍 Bengaluru Urban