Job Description

Location: Vadodara, Gujarat

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Employment Type: Full time

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Experience: 4–7+ years

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Department: Network Operations / Technical Support

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Shift Timing: Night Shift (5 working days)

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About the Role

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We are looking for an experienced and technically strong Senior Network Engineer – Network Operations & Security to manage day-to-day network operations, troubleshoot complex network issues, handle technical escalations, and lead our network engineering team.

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The ideal candidate should have strong hands-on experience with enterprise networking technologies, including MikroTik, Ubiquiti UniFi, Aruba, Cisco, Fortinet, and Juniper. The candidate must have a solid understanding of routing, switching, network security, firewalls, VPNs, VLANs, and network troubleshooting.

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This role requires both strong technical expertise and the ability to train, guide, and manage the technical team.

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Key Responsibilities1. Network Operations & Monitoring

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- Monitor day-to-day network operations and ensure network availability, stability, and performance.
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- Monitor network devices, firewalls, switches, routers, wireless infrastructure, and related systems.
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- Identify and troubleshoot network connectivity, performance, and configuration issues.
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- Perform proactive monitoring and preventive maintenance.
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- Maintain proper documentation of network configurations, changes, and troubleshooting activities.
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2. Technical Escalation Management

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- Act as the senior technical escalation point for complex network and connectivity issues.
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- Take ownership of critical incidents and ensure timely resolution.
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- Troubleshoot issues escalated by Network Engineers and Technical Support teams.
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- Coordinate with vendors, ISPs, and third-party technology providers when required.
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- Analyze recurring problems and implement permanent solutions.
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- Participate in emergency and after-hours troubleshooting when required.
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3. Routing & Switching

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- Configure, manage, and troubleshoot enterprise routers and switches.
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- Strong understanding of TCP/IP, VLAN, DHCP, DNS, NAT, STP, trunking,



and subnetting.
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- Hands-on experience with routing protocols such as Failover and NAT is preferred.
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- Configure and troubleshoot inter-VLAN routing and network segmentation.
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- Troubleshoot LAN, WAN, WLAN, and Internet connectivity issues.
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- Design and implement reliable network solutions based on business requirements.
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4. Network Security & Firewalls

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- Configure, manage, and troubleshoot enterprise firewalls.
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- Hands-on experience with Fortinet, MikroTik, UniFi, Rukus, Cisco, and Juniper firewalls/security platforms.
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- Configure and troubleshoot firewall policies, NAT, VPNs, port forwarding, and security rules.
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- Implement network security best practices.
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- Monitor security-related network events and investigate suspicious traffic or connectivity issues.
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- Maintain secure and controlled access to network infrastructure.
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5. Wireless Networking

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- Configure and troubleshoot enterprise Wi-Fi networks.
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- Hands-on experience with Ubiquiti UniFi and Aruba wireless solutions.
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- Troubleshoot wireless coverage, roaming, authentication, interference, and performance issues.
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- Optimize wireless networks based on customer requirements and network performance.
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6. Team Management & Training

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- Lead and manage Network Engineers and Technical Support Engineers during daily operations.
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- Assign and monitor technical tasks and escalations.
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- Train junior and mid-level engineers on networking technologies and troubleshooting procedures.
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- Conduct technical knowledge-sharing and training sessions.
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- Review team performance and provide technical guidance and feedback.
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- Develop and maintain standard operating procedures (SOPs) for network operations.
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- Ensure the team follows proper troubleshooting and escalation procedures.
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7. Customer & Client Support

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- Provide technical assistance for critical customer network issues.
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- Communicate with customers regarding technical incidents and resolutions.
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- Participate in technical discussions with customers, vendors, and management.
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- Ensure customer issues are handled professionally and within agreed SLA requirements.
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- Prepare technical reports and incident summaries when required.
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Required Technical Skills

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The candidate must have hands-on experience with:

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- MikroTik RouterOS
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- Ubiquiti UniFi
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- Aruba Networking
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Strong knowledge of:

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- Routing & Switching
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- TCP/IP
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- VLANs
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- DHCP & DNS
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- NAT
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- Firewall configuration
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- VPN
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- WAN/LAN
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- Network Security
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- Wireless Networking
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- Network Monitoring
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- Troubleshooting and Incident Management
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Candidate Requirements

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- Bachelor's degree or diploma in Computer Science, Information Technology, Networking, or a related field.
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- 4–7+ years of relevant network engineering experience.
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- Strong hands-on troubleshooting experience in enterprise networks.
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- Experience handling technical escalations and critical network incidents.
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- Experience managing or mentoring a technical/networking team.
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- Strong analytical and problem-solving skills.
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- Ability to work independently and take ownership of critical issues.
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- Excellent English communication skills are mandatory, both written and verbal.
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- Ability to communicate technical issues clearly to both technical and non-technical customers.
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- Willingness to work in a support environment that may require rotational or after-hours support.
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Preferred Certifications

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Certifications are preferred but not mandatory:

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- MikroTik MTCNA / MTCRE / MTCSE
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- Cisco CCNA / CCNP
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- Fortinet FCF / FCA / FCP
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- Aruba certifications
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- Juniper JNCIA / JNCIS
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- Other relevant networking or cybersecurity certifications
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📌 Senior Network Engineer (Mandvi)
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