Job Description

JOB DESCRIPTION

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IT Executive – Hardware, Networking & IT Support

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Department: Information Technology

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Location: Barasat / Madhyamgram, Kolkata

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Employment Type: Full-Time

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Experience: 1–4 Years

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About the Role

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We are looking for a technically skilled and responsible IT Executive to manage day-to-day IT infrastructure, hardware, networking, system support, and troubleshooting across the organization's campuses and offices.

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The candidate will be responsible for ensuring the smooth functioning of computers, networking infrastructure, internet connectivity, CCTV, biometric systems, printers, servers, and other IT-enabled systems.

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Key Responsibilities

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1. Hardware & System Support

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- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, projectors, and other IT equipment.
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- Diagnose and resolve hardware and software issues within defined timelines.
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- Perform regular preventive maintenance of IT assets.
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- Maintain proper records of IT equipment, repairs, replacements, and service history.
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- Coordinate with vendors for hardware repair, replacement, warranty, and AMC-related matters.
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2. Network & Internet Management

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- Monitor and maintain LAN, WAN, Wi-Fi, routers, switches, access points, and other networking equipment.
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- Troubleshoot network connectivity, internet, and Wi-Fi-related issues.
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- Coordinate with Internet Service Providers and networking vendors for service-related problems.
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- Configure and maintain routers, switches, and access points as required.
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- Monitor network performance and identify recurring connectivity issues.
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- Ensure proper network access and connectivity across classrooms, offices, laboratories, and other facilities.
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3. IT Infrastructure & Security

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- Maintain IT infrastructure across different campuses and administrative offices.
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- Ensure basic IT security practices, including password management, access control, antivirus, system updates, and backup procedures.
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- Monitor and maintain CCTV, biometric attendance, access-control systems, and other technology-enabled security systems.
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- Assist in identifying and resolving unauthorized device or network access issues.
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4. Software & Application Support

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- Install and configure operating systems, applications, drivers, and required software.
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- Provide technical support to employees, faculty members, and administrative staff.
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- Troubleshoot issues related to official email, online applications, cloud-based platforms, and other institutional software.
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- Assist users with basic IT-related queries and provide timely resolution.
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5. IT Asset Management

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- Maintain an updated IT Asset Register covering computers, laptops, printers, networking equipment, CCTV equipment, biometric devices, and other IT assets.
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- Track asset allocation, movement, repair, replacement, and disposal.
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- Conduct periodic physical verification of IT assets.
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- Report damaged, missing, obsolete, or non-functional equipment to the management.
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6. Maintenance & Vendor Coordination

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- Coordinate with AMC/service providers for timely maintenance and repair of IT infrastructure.
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- Maintain records of service calls, complaints, downtime, and resolution status.
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- Follow up with vendors until issues are completely resolved.
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- Verify service completion before closing maintenance requests.
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7. Backup & Data Management

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- Assist in maintaining regular backups of important institutional data.
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- Monitor backup status and report any failure or data-access issue immediately.
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- Follow organizational guidelines regarding data security and confidentiality.
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8. MIS & Reporting

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- Prepare regular IT status reports for management.
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- Maintain records of complaints, resolutions, downtime, maintenance, and pending issues.
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- Provide daily/weekly reports as required by the reporting authority.
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- Maintain proper documentation of all IT-related activities.
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Key Performance Indicators (KPIs)

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- Timely resolution of IT support tickets and technical complaints.
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- Network and internet uptime.
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- Timely preventive maintenance of IT infrastructure.
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- Accuracy and regular updating of IT asset registers.
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- Timely coordination and follow-up with service providers.
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- Reduction in recurring technical issues and downtime.
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- Proper maintenance of IT documentation and reports.
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- User satisfaction with IT support services.
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Required Qualifications

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- Bachelor's/Diploma degree in Computer Science, Information Technology, Computer Applications, Electronics, or a related field.
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- Relevant IT certifications will be an added advantage.
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Required Skills

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- Strong knowledge of computer hardware and troubleshooting.
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- Valuable understanding of LAN, WAN, TCP/IP, Wi-Fi, routers, and switches.
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- Knowledge of Windows operating systems and common business applications.
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- Basic understanding of IT security and data backup.
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- Knowledge of CCTV and biometric systems will be an advantage.
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- Good vendor coordination and follow-up skills.
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- Strong documentation and reporting skills.
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- Good communication and interpersonal skills.
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- Ability to work independently and handle multiple technical issues simultaneously.
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Preferred Experience

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- 1–4 years of experience in IT support, hardware, networking, or infrastructure management.
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- Experience in an educational institution, corporate office, hospital, or multi-location organization will be preferred.
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Working Requirements

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- Willingness to travel between institutional campuses/offices whenever required.
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- Ability to respond to urgent technical issues when required.
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- Ability to work under deadlines and maintain proper documentation.
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- Strong sense of responsibility, confidentiality, and service orientation.
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- Salary:Negotiable as per experience
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📌 IT Executive (Kolkata)
🏢 Kingston Educational Institute
📍 Kolkata