Job Description

Job Title: Customer Care Executive

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Location: Noida

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Company: Teleperformance

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Employment Type : Full time

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Working Days: 5 Days a Week, 2 Rotational off

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Shifts: Rotational shift (Including Rotational weekends and holidays)

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Salary: ₹4 LPA to 4.5 LPA

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Key Responsibilities:

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- Handle chats, or emails professionally.
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- Resolve customer queries related to products, services, billing, orders, or complaints.
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- Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT) scores.
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- Document all customer interactions accurately in the system.
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- Follow standard operating procedures (SOPs) and adhere to quality guidelines.
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- Escalate unresolved issues to higher levels appropriately.
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- Meet performance KPIs such as AHT, quality, attendance, and productivity.
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- Stay updated on product/process knowledge through regular training sessions.
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Eligibility Criteria:

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- Education: Graduate (Any stream). or12th with 6 months experience




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- Experience: Freshers and experienced candidates an apply.
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- Communication: Good verbal and written communication skills (English )
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- Basic computer knowledge and typing skills.
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- Willingness to work in rotational shifts and 5-day work week (2 weekly offs).
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Preferred Skills:

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- Customer-centric attitude with empathy and patience.
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- Ability to multitask and handle pressure in a fast-paced environment.
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- Prior experience in BPO / customer service / voice process is a plus.
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Benefits:

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- Paid training and onboarding support.
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- Performance-based incentives.
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- Health insurance and ESI perks.
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- Career growth opportunities within Teleperformance India.
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- Safe and inclusive work environment
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Contact : (phone hidden)

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Email : [email protected]

📌 Customer Support Specialist (Noida)
🏢 TP
📍 Noida