Job Description

About the Role:

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We are looking for an experienced CRM Manager to manage key customer relationships and oversee the complete order cycle, from jewellery briefs and sampling to production, quality inspection, shipment, and post-shipment coordination.

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Key Responsibilities:

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Customer Relationship Management

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- Manage communication with key buyers and customers, ensuring timely and skilled responses.
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- Act as the primary point of contact for key accounts and handle customer queries, concerns, and complaints.
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- Build and maintain strong, long-term customer relationships.
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Order & Sample Management

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- Review customer jewellery briefs and coordinate with internal teams for execution.
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- Manage sample development, approvals, dispatches, and buyer feedback.
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- Coordinate with Production, PPC, Design, and Quality teams to ensure timely order execution.
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Quality & Shipment Coordination

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- Coordinate inspection reports, PP samples, shipment samples, and packaging approvals.
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- Work with Quality and Production teams to resolve quality-related concerns.
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- Coordinate with Logistics and EXIM teams and keep buyers updated on shipment and dispatch status.
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- Proactively communicate any delays or changes in delivery timelines.
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Design & Commercial Coordination

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- Coordinate design briefs,



quotations, offers, and customer-specific requirements.
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- Work with Design and Production teams on new designs, findings, and components.
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- Ensure customer requirements are clearly communicated across relevant departments.
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Reporting & Team Management

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- Maintain customer records, order status, feedback, complaints, and purchase history.
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- Prepare regular CRM, order, shipment, and customer feedback reports.
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- Lead, mentor, and monitor the CRM team for efficient execution and customer satisfaction.
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Qualifications & Experience:

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- Bachelor's degree in Business Administration, Marketing, Commerce, International Business, or a related field.
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- 8–12 years of relevant experience in CRM, Customer Relationship Management, Order Management, Merchandising, or Key Account Management.
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- Experience in jewellery manufacturing/export is strongly preferred.
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- Experience handling international/B2B buyers will be an advantage.
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- Strong understanding of jewellery orders, sampling, production coordination, quality, and shipment processes.
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- Good communication, negotiation, problem-solving, coordination, and team-management skills.
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- Proficiency in MS Excel, MS Office, and CRM/ERP systems.
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📌 Customer Relationship Management Manager (Pragpura)
🏢 Derewala Industries
📍 Pragpura