Job Description

Job description:

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EUC L2 Hands & Feet Support Engineer

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Location: Mumbai, Maharashtra

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Engagement Type: Project-Based / Onsite

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Work Mode: 100% Onsite

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Project Overview

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We are looking for an experienced EUC L2 Hands & Feet Support Engineer to provide onsite technical support for an upcoming project.

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The engineer will work closely with remote project, network, and infrastructure teams to support device configuration, network testing, infrastructure setup, connectivity validation, and other implementation activities throughout the project.

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Key Responsibilities

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- Provide onsite EUC L2 and Hands & Feet support throughout the office build and implementation period.
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- Assist with configuration, installation, testing, and validation of end-user devices.
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- Support remote network engineers with onsite installation, configuration, testing, and troubleshooting activities.
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- Connect to switches, routers, and other network equipment using appropriate console cables and facilitate remote access for network engineers.
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- Join remote troubleshooting and implementation sessions through Microsoft Teams.
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- Perform physical checks, cable tracing, patching, connectivity verification, and basic network troubleshooting.
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- Execute onsite instructions provided by remote technical teams and provide real-time status updates.
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- Support hardware installation, device connectivity, network testing, and validation activities.
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- Troubleshoot L1/L2 EUC issues and escalate complex issues to the appropriate project team.
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- Maintain explicit communication with remote technical teams regarding project progress, issues, and completed activities.
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- Assist with additional technical activities requested by the project team within the agreed scope.
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Technical Requirements

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- Strong experience in EUC/Desktop Support at L2 level.
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- Good understanding of Windows laptops/desktops and enterprise end-user computing environments.
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- Basic to intermediate knowledge of networking concepts, including:
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- LAN and IP addressing
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- Connectivity testing
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- Switches and routers
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- Network cabling and patching
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- Basic network troubleshooting
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- Experience providing Hands & Feet support to remote network/infrastructure teams.
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- Ability to connect to network devices using console cables and facilitate remote troubleshooting/configuration.
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- Familiarity with basic network testing and troubleshooting commands.
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- Experience with device installation, configuration, testing, and troubleshooting.
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- Strong communication skills and the ability to follow instructions from remote technical teams.
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- Ability to work independently at an onsite project location while coordinating effectively with remote teams.
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Mandatory Requirements

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Candidates must meet all of the following requirements:

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- Must have their own laptop with administrative credentials/access.
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- Must have Microsoft Teams installed and properly configured for remote support sessions.
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- Must have access to a suitable console cable for connecting to network devices.
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- Must be able to work 100% onsite in Mumbai for the complete agreed project duration.
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- Must be available to work the required 4 weekend days during the project.
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- Must be flexible to support additional project-related technical activities within the agreed scope.
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- Must be comfortable working closely with remote network/infrastructure teams through Microsoft Teams.
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📌 IT Desktop Support Engineer (Mumbai)
🏢 Sky Systems, Inc. (SkySys)
📍 Mumbai