About the Company:

Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent.

Relay helps its clients in majorly following areas: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc.

Relay

India operates from Ahmedabad and Vadodara offices. The principals and founders of Relay Human Cloud have been focused on delivering high-quality operations in cutting-edge companies for their entire careers.

Job Summary

We are looking for a Yardi Help Desk qualified to provide functional and technical support to users working with Yardi applications. The ideal candidate should have hands-on experience with Yardi Voyager and be comfortable troubleshooting user issues, resolving tickets, and coordinating with internal teams.

Key Responsibilities

- Provide first-level support for Yardi-related user queries and issues.
- Troubleshoot issues related to Yardi Voyager and related modules.
- Analyze and resolve application, access, configuration, and data-related issues.
- Manage and prioritize support tickets within defined SLAs.
- Assist users with navigation, transactions, reports, and system functionality.
- Investigate recurring issues and identify possible root causes.
- Coordinate with technical, development,



and client teams for complex issues.
- Document solutions, troubleshooting steps, and frequently reported issues.
- Maintain knowledge base articles and support documentation.
- Perform basic testing and validation after issue resolution or system changes.
- Escalate unresolved issues to the appropriate technical or functional team.
- Provide clear and timely communication to users regarding ticket status and resolution.

Required Skills & Qualifications

- 2 years of experience in Yardi support/help desk/application support.
- Hands-on experience with Yardi Voyager.
- Good understanding of real estate/property management processes.
- Experience working with ticketing/help-desk systems.
- Strong troubleshooting and problem-solving skills.
- Good communication skills, both written and verbal.
- Ability to work independently and manage multiple support requests.
- Willingness to work in US business hours/night shifts, if required.

Why Join Relay Human Cloud? ✨

? Opportunities to work with global clients

? Dynamic and collaborative work environment

⚖️ Excellent work-life balance – 5-day workweek

? Comprehensive health & accident insurance

? Generous paid time off and holidays

?️ Complimentary lunches & dinners

? Quarterly, Semi-Annual & Annual recognition, rewards, and giveaways

? Employee development programs – Communication, Soft Skills, and more

? Vibrant cultural events – Fun Fridays, Month-End Celebrations, Sports Tournaments, and Festival celebrations

? Excellent Employee Referral Program

📌 Yardi Support Specialist (Ahmedabad)
🏢 RHC India
📍 Ahmedabad