INTRODUCTION TO EVERNORTH:

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries.

Cigna

Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business.

Evernorth Health

Services is the pharmacy, care and benefits solution division of The Cigna Group.

IT Technical Support Lead Analyst The IT Technical Support Lead Analyst role will report to the Corporate HRIT Hyderabad Team Lead and will play a pivotal role within a high-performing team whose main objective is to support the delivery of Hyderabad and International Health technical solutions thru security reviews, connectivity, solution review, etc. Position will partner with US IT Delivery Team to ensure global technical requirements are met.





The IT Technical Support Lead Analyst serves as a key technical and governance partner supporting enterprise technology solutions from initial intake through implementation. This role is responsible for coordinating Information Protection reviews, facilitating CSCA and security review activities, supporting Solution Review Board (SRB) processes, and providing technical consultation for application onboarding and implementation efforts.

The analyst works closely with business stakeholders, Information Protection, Architecture, Infrastructure, Identity Management, and vendor teams to ensure solutions meet enterprise security, compliance, architectural, and operational standards. The role also provides hands-on support for technical setup activities including Single Sign-On (SSO), user provisioning, connectivity reviews, and production readiness assessments.

- Liaison between Hyderabad Team & US Delivery Teams: Serve as the primary technical support and governance resource for HR and enterprise technology implementations.
- Security Review Coordination: Coordinate Information Protection reviews to ensure applications meet enterprise security and data protection requirements.
- Current Application Review: Facilitate CSCA, security, privacy, and risk assessment activities for new and existing technology solutions
- Solution Review Board Support: Support Solution Review Board (SRB) processes, including preparation, documentation, and follow-up activities
- New App Support: Provide technical consultation and guidance for application onboarding, implementation, and enhancement initiatives
- Solution Delivery: Partner with business stakeholders, vendors, Architecture, Infrastructure, Identity Management,



and Information Protection teams to ensure successful solution delivery.
- Application Compliance: Review proposed solutions for compliance with enterprise security, architectural, operational, and governance standards. Includes ongoing mitigation activities.
- Application Authentication: Support Single Sign-On (SSO) setup, authentication design, and user access management activities.
- User Access Support: Assist with user provisioning, role-based security assignments, and identity management processes.
- Application Readiness: Conduct connectivity assessments and technical readiness reviews for new applications and integrations.
- Application Support: Troubleshoot technical implementation issues and coordinate resolution across internal and vendor support teams.
- Drive Continuous Improvement: Drive continuous improvement of onboarding, governance, security review, and implementation support processes.

Education:

- Any bachelor’s degree

Experience:

- Minimum of 5-8 years of experience with Technical HR application delivery and support.

Skills:

- Strong analytical and technical skills.
- Workday HCM experience
- Experience with Security controls and Single Sign On
- Ability to work with both local Hyderabad business teams and US system delivery teams
- Innovative thinker with strong communication skills
- Proven ability to perform in-depth data analysis and present insights in a clear
- manner
- Ability to adapt in a dynamic work environment, learn quickly, contribute
- solutions
- Ability to prioritize and meet timelines and deadlines
- Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.

Work Hours:

- 2.30PM IST to 11.30PM IST

Equal Opportunity Statement: Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

📌 Workday Technical Support (Hyderabad)
🏢 Evernorth Health Services
📍 Hyderabad