- Working Hours: 24x7 Rotational Shift (5 Days Working / 2 Roster Week Offs)
- Mandatory Key Skills - Tally and TSplus support
Responsibilities:
- Handle day-to-day L1 support for Tally, including installation, multi-user setup, and data sync issues.
- Assist with TSplus configuration, user access, remote desktop connections, and user management.
- Troubleshoot server-side printing issues, including printer redirection, print spooler errors, and cases where users are unable to print from the server.
- Troubleshoot basic networking and Windows Server connectivity issues for users.
- Log and update support tickets, escalating higher-level issues to L2/L3 when needed.
- Communicate clearly with end-users to resolve queries promptly.
Requirements:
- 1 to 2 years of relevant hands-on support experience with Tally and TSplus/RDP setup.