- Patient counselling and interpersonal skills
- Communication and active listening
- Empathy and emotional sensitivity
- Case management and documentation
- Knowledge of government healthcare/welfare schemes
- Coordination and referral management
- Conflict resolution
- Ability to work with multidisciplinary healthcare teams
- Confidentiality and qualified ethics
Key Performance Indicators (KPIs)
- Number and quality of patient counselling interventions
- Timely resolution/referral of patient social concerns
- Patient/family support and satisfaction
- Successful facilitation of welfare/financial assistance
- Accuracy and completeness of documentation
- Coordination with internal departments and external agencies
- Timely discharge and continuity-of-care support