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Operations Management

- Manage end-to-end hub operations including inbound, sorting, scanning, bagging, and dispatch activities.
- Ensure timely vehicle arrival, route planning, and last-mile shipment allocation.
- Monitor daily shipment flow and delivery performance.
- Control delivery backlog and improve service quality.

Team Management
- Supervise Delivery Executives, Riders, Sorters, and Hub Staff.
- Conduct daily briefing and performance reviews.
- Manage attendance, shift rostering, and manpower planning.
- Train team members on SOPs, safety, and service standards.

Delivery Performance
- Achieve delivery KPIs including:

- Delivery Success Rate

- First Attempt Delivery
- On-Time Delivery
- NDR (Non-Delivery Report) Reduction
- RTO (Return to Origin) Control
- Monitor productivity of delivery associates.

Customer Service
- Resolve customer escalations within TAT.
- Coordinate with customer service teams for shipment-related issues.
- Ensure high customer satisfaction and service quality.

Inventory & Asset Control




- Maintain hub assets, scanners, handheld devices, and delivery bags.
- Ensure shipment security and inventory accuracy.
- Monitor fuel, vehicle utilization, and operational expenses.

Compliance & Safety
- Ensure adherence to company policies and operational SOPs.
- Maintain workplace safety standards.
- Conduct audits and ensure process compliance.

Preferred candidate profile a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

- 3-8 years of experience in logistics, courier, express distribution, or e-commerce operations.
- Experience in last-mile delivery and team handling preferred.

Skills Required
- Leadership and team management
- Route and fleet management
- Excel and MIS reporting
- Problem-solving and decision-making
- Customer handling
- Communication and coordination skills
- Operational planning and execution

Preferred Industries
- Courier & Express
- E-commerce Logistics
- Supply Chain & Distribution
- 3PL Logistics

📌 Walk-in || Operations Executive (Arrah)
🏢 Blue dart
📍 Arrah