Urgent Hiring | Customer Support Executive - Voice Process (Domestic Travel Process)

Company: AIONOS

Location: Echelon, Ranbaxy Corporate Headquarters, Sector 32, Gurugram, Haryana

Job Type: Full-Time

Work Mode: Work from Office

Build Your Career in the Exciting Travel & Aviation Industry!

Are you passionate about customer service and looking to grow with a dynamic organization? Join our Domestic Travel Process Team and become a part of an industry that helps customers create seamless travel experiences every day.

If you have excellent communication skills, a customer-first mindset, and a passion for problem-solving, we'd love to hear from you!

Location Gurugram, Haryana

Work Schedule

5 Days Working

Rotational Shifts & Weekly Offs

Transport Facilities

One-Side Cab Facility for Odd-Hour Shifts

Shuttle Service Available from Millennium City Centre Metro Station

Key Responsibilities

- Handle customer queries through voice support professionally and efficiently.
- Assist customers with flight bookings, cancellations, rescheduling, and other travel-related requests.
- Deliver exceptional customer service while ensuring high customer satisfaction.
- Provide accurate information and timely resolutions.
- Adhere to process guidelines, compliance standards, and quality metrics.
- Maintain accurate records of customer interactions in the system.
- Coordinate with internal teams for prompt issue resolution.




- Achieve individual and team performance targets.

Eligibility Criteria

- Minimum 6 months of experience in Customer Service, Customer Support, Voice Process, BPO, Call Center, or Customer Care.
- Good communication skills in English.
- Comfortable working in rotational shifts.
- Strong customer-handling and problem-solving abilities.
- Customer-centric approach with a positive attitude.
- Immediate joiners will be preferred.

Required Skills

Excellent Verbal Communication Skills

Customer Service & Relationship Management

Strong Problem-Solving Skills

Basic Computer Knowledge

Good Typing Speed

Interpersonal & Customer Handling Skills

Positive Attitude & Learning Mindset

Ability to Perform in a Fast-Paced Environment

Why Join AIONOS?

Attractive Salary Package

5 Days Working Schedule

Rotational Weekly Offs

One-Side Cab Facility for Odd-Hour Shifts

Shuttle Service from Millennium City Centre Metro Station

Career Growth & Internal Promotion Opportunities

Learning & Development Programs

Employee Rewards & Recognition Programs

Skilled & Supportive Work Culture

Prospect to Grow in the Travel & Aviation Industry

Work Location

Echelon, Ranbaxy Corporate Headquarters

49, Institutional Area, Sector 32, Gurugram, Haryana - 122001

Apply Now!

Vishal Singh

Talent Acquisition | AIONOS

+91 (phone hidden)

[email protected]

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