Role & responsibilities

CRM Executive Roles & Responsibilities

1. Customer Data Management

- Maintain and update customer database.
- Record customer details, purchase history, preferences and birthdays/anniversaries.
- Ensure customer information is accurate and confidential.

1. Customer Relationship Management

- Build and maintain strong relationships with existing customers.
- Handle customer queries, complaints and feedback professionally.
- Follow up with customers after purchases.

1. Lead Management

- Receive and manage leads from website, WhatsApp, social media, calls and walk-ins.
- Assign leads to sales executives.
- Track lead status from enquiry to conversion.
- Follow-Up & Sales Support
- Conduct regular follow-ups with potential customers.
- Inform customers about current collections, offers and upcoming events.
- Reconnect with inactive/old customers.

- Customer Retention
- Develop campaigns for repeat purchases.

Preferred candidate profile graduate and with relevant experience

📌 Walk-in || Crm Manager (New Delhi)
🏢 Rkjewellers
📍 New Delhi