Archishtech Solutions OPC Pvt Ltd is seeking a highly motivated and efficient individual to join our team as a Voice process specialist. In this role, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer issues in a timely and qualified manner. The ideal candidate will have strong communication skills, be able to multitask and prioritize tasks effectively, and have a positive attitude.
Experience in a similar role and knowledge of customer relationship management systems is preferred. This is a great opportunity for someone looking to grow their career in a dynamic and fast-paced environment. Apply now to join our team at Archishtech Solutions OPC Pvt Ltd.
- Answer incoming calls and respond to customer inquiries
- Resolve customer complaints and provide appropriate solutions
- Explain products and services to customers
- Maintain a high level of professionalism and customer service
- Follow communication scripts when handling different topics
- Identify and escalate priority issues
- Keep records of customer interactions and transactions
- Follow up on customer calls where necessary
- Meet customer service team sales targets and call handling quotas
- Assist with training new hires and provide feedback to management on customer trends
Salary : Confidential
Experience : Fresher – 6 months
Designation
Voice process
Key Skills
BPOCall Centre ManagerCall HandlingCalls HandlingCold CallingCustomer CareCustomer EngagementCustomer HandlingCustomer RelationsEffective communicationOutbound CallingProblem SolvingTelecallerTelecallingTelecalling executiveVoice ProcessVoice Support
Industry
HR Services
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
📌 Voice process (Bengaluru)
🏢 Archishtech Solutions (opc)
📍 Bengaluru
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