Company - Kanan.co Position - Visa Counsellor

Department - Study abroad/ Visa processing

Location - Navsari, Gujarat

Employment - Full-Time

Experience - Minimum 3 Years of Relevant Experience

Salary - As per candidate experience, skills & industry standards

About Kanan.co is an education and career-focused organization operating across Study Abroad, International Education, Test Preparation, and Career Development.

We are looking for an experienced Visa Counsellor for our Navsari Branch who can independently handle student visa counselling, documentation, application coordination, follow-ups, and student support throughout the visa process.

Job Summary The Visa Counsellor will be responsible for counselling students and parents regarding visa requirements, assessing student profiles, recommending appropriate visa pathways based on the student's admission and destination, coordinating documentation, reviewing visa files, and ensuring timely submission and follow-up.

The candidate should have solid knowledge of student visa processes, documentation, financial requirements, visa applications, interview preparation, and country-specific visa procedures.

The role will also involve working closely with the Counselling, Admissions, Application, and Documentation teams to ensure a smooth student journey from admission to visa decision.

Key Responsibilities

Student Visa Counselling

- Counsel students and parents regarding the student visa process.
- Understand the student's academic, financial, and personal profile.
- Explain visa requirements, documentation, timelines, fees, and procedures.
- Provide accurate information regarding country-specific visa requirements.
- Address student and parent queries related to the visa process.
- Explain potential documentation gaps and required corrective actions.

Profile Assessment
- Assess student profiles before initiating the visa process.
- Review:
- Academic background
- Course selection
- University/college details
- Study gaps
- Work experience
- Financial background
- English language proficiency
- Previous travel/visa history where relevant
- Identify potential documentation or process issues.
- Coordinate with the relevant team for corrective action.

Visa Documentation
- Prepare and maintain student visa document checklists.
- Review documents for completeness and consistency.
- Coordinate collection of:
- Passport




- Academic documents
- English-language test scores
- Offer/admission documents
- Financial documents
- Bank statements
- Income documents
- Sponsorship documents
- Affidavits/declarations
- Insurance and other country-specific documents
- Ensure documents are properly organized before submission.
- Maintain accurate records of submitted documents.

Visa Application Processing
- Assist students in completing visa application forms and related documentation.
- Coordinate application submission according to applicable procedures.
- Track application status and important deadlines.
- Maintain records of:
- Application submission
- Biometrics
- Medical requirements
- Interviews
- Additional document requests
- Visa decisions
- Ensure timely follow-up on pending cases.

Visa Interview Preparation
- Prepare students for visa interviews where applicable.
- Conduct mock interview sessions.
- Help students understand commonly asked questions.
- Guide students on communicating their academic plans, financial background, course selection, and study objectives clearly and truthfully.

Identify areas requiring additional preparation.

Student & Parent Follow-Up

- Maintain regular communication with students throughout the visa process.
- Follow up on pending documents and requirements.
- Keep students informed about application progress.
- Coordinate with parents/sponsors where required.
- Maintain proper records of all important communications and follow-ups.

Work closely with
- Study Abroad Counsellors
- Country Counsellors
- Application/Admission Team
- Documentation Team
- Finance Team
- Branch Management
- Country Department Heads

Ensure smooth handover of students from Counselling → Admission → Visa → Pre-Departure.

Visa Updates & Compliance

- Keep yourself updated with applicable visa procedures, documentation requirements, and official immigration guidance for relevant destinations.
- Ensure that information provided to students is accurate and current.




- Follow company SOPs and escalation procedures.
- Escalate complex or exceptional cases to the appropriate senior team.

CRM & MIS Management
- Maintain accurate student records in CRM.
- Update visa-stage information regularly.
- Maintain Excel/Google Sheets trackers.
- Track:
- Visa applications
- Pending documents
- Submitted files
- Biometrics
- Interviews
- Decisions
- Reapplications where applicable
- Prepare daily/weekly/monthly reports as required.

Conversion & Business Support
- Convert eligible students from counselling/admission stages into visa-processing services where applicable.
- Explain relevant visa-processing services and associated processes clearly.
- Conduct systematic follow-ups with prospective and active students.
- Support branch-level admission and revenue objectives through effective counselling and follow-up.

Required Skills

- Student visa counselling
- Visa documentation
- Profile assessment
- Application processing
- Visa interview preparation
- Financial-document understanding
- CRM management
- MS Excel / Google Sheets
- MIS reporting
- Email communication

Soft Skills

- Excellent communication skills
- Strong counselling ability
- Attention to detail
- Good follow-up skills
- Problem-solving ability
- Time management
- Multitasking
- Professional attitude
- Target-oriented approach
- Strong interpersonal skills

Candidate Eligibility

- Graduate in any discipline.
- Minimum 3 years of relevant experience in student visa counselling / visa processing / overseas education.
- Experience in an education consultancy or study-abroad organization preferred.
- Strong knowledge of student visa processes.
- Ability to independently manage multiple student visa cases.
- Good English and local-language communication skills.
- Comfortable working in a target-driven branch environment.

Ideal Candidate The ideal candidate will be an experienced Study Abroad Visa Counsellor with strong knowledge of student visa documentation and application processes. The candidate should be able to independently manage students from the post-admission stage through visa submission and decision, while maintaining accurate documentation, regular follow-ups, and professional communication with students and parents.

Relevant experience in the Study Abroad / Overseas Education industry is strongly preferred.

📌 Visa Consultant (Navsari)
🏢 Kanan.co
📍 Navsari