Position Overview

Health Prime is looking for an experienced Vice President RCM Operations to lead the Hospital Business Unit. The role will have end-to-end accountability for client outcomes, financial performance, operational excellence, retention and growth, and people leadership across a large-scale US healthcare RCM operation.

Key Responsibilities

- Lead 500+ FTE RCM operations across multiple customers, managers, supervisors, and delivery teams.

- Own delivery of client KPIs/SLAs, revenue cycle performance, customer satisfaction, retention, and business growth.

- Drive revenue realization, profitability, productivity, cost management, workforce planning, and resource utilization.

- Establish performance targets, governance, and accountability across the operations organization.

- Leverage dashboards and analytics to monitor productivity, quality, service levels, and financial performance, driving corrective actions where required.

- Identify operational bottlenecks and drive process standardization, continuous improvement, automation, and efficiency.

- Partner with Client Success and leadership teams to translate client priorities into effective operational plans.





- Act as the senior escalation point for critical customer and delivery issues.

- Drive revenue leakage management and improvement in overall revenue cycle performance.

- Build and develop a strong leadership bench through mentoring, performance management, and succession planning.

- Drive employee engagement, retention, and attrition management.

- Partner with executive stakeholders on strategic priorities, tactical plans, and transformation initiatives.

- Ensure compliance with applicable regulations, standards, client requirements, and internal policies.

- Champion Health Prime's values of Customer Success, Integrity, Teamwork, Innovation, and Professional Development.

Key Success Measures

- Client KPIs, satisfaction, retention, and growth

- Revenue cycle and financial performance

- Productivity, quality, cost, and operational efficiency

- Process improvement, standardization, and automation

- Leadership development, engagement, and attrition

- Robust client relationships and effective escalation management

- Scalable, accountable, and high-performing operations

📌 Vice President - RCM (Puducherry)
🏢 Health Prime Services
📍 Puducherry