**Key Responsibilities:** **1. Guest Service & Brand Experience** + Ensure all guests receive service as per **IHG Way of Clean** and brand service standards. + Handle VIP arrivals, guest complaints, and special requests promptly and professionally. + Maintain high guest satisfaction scores (GSTS / Medallia targets). + Ensure brand greetings and service touchpoints are followed consistently. **2. Operational Management** + Supervise Front Office, Housekeeping coordination, and F&B; during shift. + Conduct daily shift briefings and ensure smooth handovers. + Monitor room inventory, room status, and overbooking situations. + Ensure compliance with SOPs and emergency procedures. **3. Team Leadership** + Guide and support team members during shifts. + Ensure grooming standards and professional conduct as per brand guidelines. + Assist in training new associates on brand standards and service delivery. **4. Financial & Compliance** + Monitor daily cash handling, billing accuracy, and night audit coordination. + Ensure adherence to internal controls and audit requirements. + Support upselling initiatives to maximize revenue (IHG Rewards enrolments, room upgrades, etc.). **5. Safety & Security** + Ensure guest and employee safety at all times.



+ Handle emergency situations (fire, medical, security issues) as per hotel SOP. + Conduct routine property checks during shift. **Key Skills & Competencies:** + Robust leadership and decision-making ability + Excellent communication and interpersonal skills + Problem-solving and conflict resolution + Guest-focused mindset + Knowledge of PMS (Opera preferred) + Understanding of IHG brand standards Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

📌 Duty Manager - Holiday Inn Express Hyderabad Hitec City (India)
🏢 IHG
📍 India