1.The ability to communicate information both verbally and in writing in a professional, concise, detailed, and accurate fashion with client, support team and internal leadership team.
- Basic knowledge of windows Server Environment
- SQL Troubleshooting; Understanding of SQL database servers; SQL query.
- Work with cross-functional businesses/ Infra teams and vendors to understand troubleshoot issue
Positive-to-Have Intermediate level skills in MS Excel, Word and PowerPoint
SN Responsibility of / Expectations from the Role
1 Basic technical/ system Support, Supporting the existing application via issue resolution (based on the SOP or process defined)
2 Create and maintain technical/process/ SOP documents.
3 Work with cross- functional businesses/ Infra teams and vendors to understand & troubleshoot issue.
4 Intermediate (L2)
to Expert level knowledge & hands on Experience in SQL troubleshooting, understanding and creating queries and basic to intermediate understanding on SQL database servers, SQL query building and data analysis etc.
5 Basic understanding on the Windows Server patching and reboot process.
6 Understanding on raising Incidents/Changes/Tasks/Problem (on Remedy Ticket tool) and SLA’s.
7 Understanding on the collaboration with field teams and Vendors etc.
8 Individually handle and carry the process improvement tasks and activities.
9 Reporting, meeting, driving milestones, collaboration with stakeholders, Cross collaboration.
10 Responsible for showcasing the Highlights & performance reports to customers & management.
📌 Vendor Support for TCS Opening Aug -(Profile Sharing) (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.