Qualification: Graduation BCA / BE / BBA or equivalent
Job Summary
We are looking for a UIDAI Tech Support Executive to provide technical and operational support to ASK/UCL Operators and facilitate the onboarding and effective functioning of UCL Operators under the CSC ecosystem.
Key Responsibilities
1. Technical Support to Operators
- Provide technical and operational support to ASK Operators / UCL Operators.
- Resolve day-to-day technical and operational issues faced by operators.
- Coordinate with relevant teams for timely resolution of escalated issues.
1. UCL Operator Identification & Onboarding
- Coordinate with District Coordinators (DCs) for identification of suitable CSC VLEs / BCs for UCL Operator onboarding.
- Support the end-to-end onboarding process and ensure timely completion of requirements.
- Coordinate with concerned stakeholders for activation of newly onboarded operators.
1. Documentation & Compliance
- Collect, verify and maintain the required documentation for onboarding of UCL Operators.
- Ensure completeness and accuracy of operator records and onboarding documents.
- Maintain proper records for future reference and reporting.
1. MIS & Performance Monitoring
- Prepare regular MIS reports on UCL Operators,
onboarding status and operational performance.
- Monitor operator performance and identify gaps requiring corrective action.
- Coordinate with DCs and other stakeholders to improve operator performance and service delivery.
- Track key operational issues and follow up for timely resolution.
Key Skills
- Good technical troubleshooting and problem-solving skills.
- Strong communication, coordination and follow-up skills.
- Valuable understanding of field operations and operator support.
- Ability to prepare and analyse MIS reports.
- Good proficiency in MS Excel and other MS Office applications.
- Ability to coordinate with multiple stakeholders and work independently.
- Willingness to travel as required for field-level coordination and support.
Preferred Candidate Profile
- Graduate in BCA / BE / BBA or a related discipline.
- Minimum 2 years of experience in technical support, preferably in UIDAI, Aadhaar, Financial Inclusion, banking, digital services or a similar domain.
- Experience in supporting field operators, VLEs, BCs or digital service centres will be an added advantage.
- Candidates with experience in UIDAI/Aadhaar operations or UCL-related activities will be preferred.
📌 UIDAI-Tech Support (Chhattisgarh)
🏢 Common Service Centres (CSC)
📍 Chhattisgarh
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