**Job Identification:** 221886 **Job Schedule:** Full time + Ensure that departments achieve or exceed guest's service expectations + Control all purchases for the department, consistently aware of quality and cost + Prepare team member schedules in accordance with budgets and business forecasts + Manage human resources functions including recruiting, onboarding, performance evaluations, training, and disciplinary action. + Knowledge of budget preparation, payroll, and cost spending controls + Highly motivated team player with strong initiative and desire for achievement + Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary + Ability to work well in stressful situations + Readily available and approachable for all guests while providing excellent guest service + Ensure that all the statutory requirements for in house guests are met (C-Forms etc.) + Maintain high standards of personal appearance, grooming and hygiene in accordance with the hotel policy + To be flexible and undertake any other duties and responsibilities as assigned by the management to meet business demand and guest service need from time to time. **Financial** + To ensure that revenues and/or cost controls are maximized through proactive actions rather than reactive management.



+ To ensure current knowledge of key hotel and department financial targets + To maintain a working knowledge of key costs associated with the department + To assist in the preparation of budgets and/or forecasts if required - **Administration** + To assist in any inventory/stock taking as/when required. + To ensure that all projects, departmental reports, schedules, are completed accurately and punctually. + To participate in monthly staff meetings and daily follow up action briefings + To assist in updating sections of the Departmental Operations Manual when required. + To ensure weekly schedules are completed according to advance notice requirements, considering also employee requests favorably and ensuring employee productivity/multi-skilling is maximized to control payroll costs. + To be demanding of quality focused standards and not accept those below hotel specifications. + To demonstrate full working knowledge of all duties and tasks in the place of work. + To provide a friendly, courteous and professional service at all times to both internal and external customers. + To ensure confidentiality of all information regarding guests/staff and/or the hotel operations is not disclosed to unauthorized persons at any time. + To be adaptable and undertake any other reasonable duties and responsibilities as assigned, including redeployment o to alternative departments/areas if required, to meet business demands and guest service needs.

📌 Front Office Manager (Gurugram)
🏢 HILTON
📍 Gurugram