Greetings from Sutherland!

We are hiring for a Training Team Lead (Associate Manager on paper) for our Hyderabad(Manikonda) location. This is a 5 day work from office opportunity with rotational shifts, predominantly covering US hours. Please see below the and qualifications required for the same.

Responsibilities, Qualifications and Experience

- Capacity and group planning
- Partner with Talent Acquisition (TA), WFM, and Training to build a rolling 48-week view of upcoming classes, including target headcount, profiles, and start dates.
- Reconcile demand vs. supply weekly, highlighting gaps or oversupply and recommending actions (additional drives, class merges/splits, staggered starts).
- Headcount reconciliation and reporting
- Maintain a single source of truth for pipeline and class headcount from offer through Day 0, including noshows, dropouts, and rehires.
- Publish daily/weekly dashboards on planned vs. actual headcount for each group and stage (staging, foundation, process training, nesting).
- ID creation and access management
- Trigger and track ID creation and system access requests for all new hires as per the TIP preonboarding process.
- Ensure all IDs, tools, and system accesses are active before Day 1 and monitor resolution of exceptions.
- Logistics and infrastructure readiness
- Coordinate room bookings, seating plans, and infrastructure (machines, telephony, network) for upcoming classes.
- Confirm readiness via a standard preclass checklist (rooms, tools, materials, access, signages, safety compliance) and escalate gaps early.
- Data analytics and insights
- Build and maintain datasets combining attendance, assessments, QA scores, nesting metrics,



and early production performance for each group to analyze attrition vs. performance trends.
- Provide weekly analytical readouts to Training, Ops, and TIP on batch health (e.g., risk flags by topic, trainer, timeslot, or sourcing channel).
- Governance and communication
- Drive a weekly staging governance call with TA, Training, WFM, and Ops to review pipeline, upcoming batches, risks, and actions.
- Maintain a central tracker and share concise minutes and followup actions after each governance forum.

Qualifications

Communication

- Strong comprehension skills with the ability to clearly understand problem statements.
- Strong written communication skills with business English proficiency.
- Steady speech rate with the ability to articulate clearly and concisely.
- Fluent communication with good voice and accent skills.
- Ability to formulate and deliver specific, actionable feedback.

Leadership & Problem-Solving Skills

- Team facilitation and training skills.
- Strong decision-making and problem-solving abilities.
- Effective change leadership skills.
- Ability to work effectively under pressure.
- Proven ability to identify and resolve problems.
- Basic understanding of P&L; concepts.

Key Competencies

- Shift flexibility is mandatory.
- Direct experience in Customer Care.
- Ability to work accurately while meeting SLA guidelines.
- Strong team player with the ability to work effectively in a close-knit environment.
- Positive, proactive, and "can-do" attitude.
- Solid attention to detail.
- Willingness to take on project-based work as required.
- Excellent communication and time-management skills.

📌 Training Team Lead (Associate Manager) (Hyderabad)
🏢 Sutherland
📍 Hyderabad