Training Supervisor

Responsibilities

- Plan and conduct training sessions according to the training calendar.

- Conduct refresher training based on identified training needs.

- Identify employees or teams requiring additional support and provide focused coaching.

- Manage training for new-hire batches and support the certification process.

- Conduct training and floor activities such as call listening and feedback sessions.

- Coordinate with the Quality team for call calibration and quality improvement.

- Maintain examples of good and improvement-required calls for training purposes.

- Identify training gaps based on quality and performance observations.

- Support training-related contests and initiatives.

- Coordinate with relevant teams to address training and process-related escalations.

- Supervise and coordinate Quality Assurance activities.

- Prepare and maintain training reports and performance records.

- Work closely with Operations, Quality,



and Training teams to improve employee performance.

- Requirements

- Any Graduate.

- 3–6 years of experience in banking collections.

- Previous team handling or supervisory experience.

- Experience in training or coaching collection teams.

- Good understanding of collection processes and customer interactions.

- Knowledge of quality parameters, call monitoring, and calibration.

- Strong communication and presentation skills.

- Good team management and coordination skills.

- Strong analytical and problem-solving abilities.

- Ability to identify training gaps and provide effective coaching.

- phone:(phone hidden)

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages

- Cell phone reimbursement

- Flexible schedule

- Food provided

- Paid time off

Work Location: In person

📌 Training Supervisor – Banking Collections (Chennai)
🏢 Egrove Systems
📍 Chennai