Key Responsibilities

- Identify training and development needs through assessments, performance reviews, and business requirements.
- Design and implement training programs for new and existing employees.
- Conduct induction, onboarding, product/process, soft-skills, customer-service, and healthcare-related training.
- Develop training modules, presentations, SOPs, manuals, assessments, and other learning materials.
- Train employees on company processes, policies, systems, communication standards, and service protocols.
- Coordinate with Operations, HR, Quality, Clinical, and other departments to understand training requirements.
- Conduct Train-the-Trainer (TTT) sessions and support the development of internal trainers.
- Monitor employee training effectiveness through assessments, feedback, audits, and performance metrics.
- Track training attendance, completion, assessment scores, and overall training effectiveness.
- Conduct refresher training and remedial training based on performance gaps.
- Maintain accurate training records and prepare regular MIS/reports for management.




- Support new-joiner onboarding and ensure employees complete mandatory training within defined timelines.
- Gather feedback from participants and continuously improve training content and delivery methods.
- Ensure training programs are aligned with healthcare quality, patient safety, compliance, and organizational standards.
- Travel to different branches/locations for training programs as required.

Required Skills

- Excellent verbal and written communication skills.
- Strong presentation and facilitation skills.
- Good knowledge of adult learning and training methodologies.
- Strong interpersonal and stakeholder-management skills.
- Ability to engage and motivate diverse groups of employees.
- Good analytical and problem-solving skills.
- Proficiency in MS PowerPoint, Excel, Word, and other training tools.
- Ability to develop structured training content and learning materials.
- Strong planning, coordination, and time-management skills.
- Comfortable working in a rapid-paced healthcare environment.
- Willingness to travel across locations when required.

📌 Training Manager (Navi Mumbai)
🏢 Randstad
📍 Navi Mumbai