- Deliver BPO training in accordance with the approved curriculum and session plans.
- Develop learners’ communication, workplace etiquette, digital literacy and employability skills.
- Use role plays, case studies, demonstrations, group activities and practical exercises to make sessions engaging and job-relevant.
- Provide additional academic support to learners who require assistance.
- Maintain a safe, inclusive and participative learning environment.
- Monitor learner attendance, punctuality, participation and performance.
- Counsel and motivate learners to improve retention and course completion.
- Identify learning gaps and prepare appropriate remedial interventions.
- Promote professional behavior, discipline and readiness for the workplace.

Assessment and Documentation

- Conduct diagnostic, formative and final assessments as prescribed.
- Evaluate practical assignments, role plays and learner projects.
- Maintain accurate attendance, assessment, session-delivery and learner-progress records.
- Prepare and submit reports within defined timelines.
- Maintain supporting evidence and documentation required for program reviews and audits.

Placement Support

- Prepare learners for interviews, group discussions and workplace interactions.
- Conduct mock interviews and provide individual feedback.
- Coordinate with the placement team to assess learners’ job readiness.
- Share accurate learner profiles, assessment results and placement recommendations.




- Follow up with placed learners and support their workplace retention.

Curriculum and Quality

- Provide feedback on the relevance and effectiveness of training content.
- Stay informed about retail-sector trends, technologies and employer expectations.
- Participate in trainer-development programs, reviews and standardization exercises.
- Ensure compliance with NIIT Foundation’s training standards, safeguarding requirements and organizational policies.
- Maintain training equipment, learning resources and classroom infrastructure responsibly.

Requirements

- Graduate in Business Administration, Commerce, Marketing or a related discipline.
- Relevant certification or Training of Trainers certification is desirable.
- Candidates with strong BPO experience and an appropriate diploma may also be considered.
- Strong facilitation, presentation and classroom-management skills.
- Ability to conduct practical demonstrations and activity-based training.
- Effective verbal and written communication skills in English and Hindi; knowledge of the local language is desirable.
- Basic proficiency in Microsoft Office, online learning platforms and digital reporting tools.
- Ability to assess learners objectively and maintain accurate documentation.
- Solid mentoring, counseling and interpersonal skills.
- Ability to work collaboratively with training, mobilization, placement and project teams.

📌 Trainer- BPO (Delhi)
🏢 Niit Foundation
📍 Delhi