The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution.

Responsibilities:

- Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.

- Process service orders, answer questions, maintain account information, and accurately document users information in ticketing / record system.

- Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.

- Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities.

- Complete assigned tasks accurately and within required customer assigned Service Level Agreements.





- Understand and proactively addresses user's concerns, identifying the root of the issue.

Skills & Qualifications:

- Freshers for Back-office operations - Email and chat support.

- Positive communication skills

- Understanding of supply chain management / order tracking and documentation preferred

- Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours.

- Excellent keyboard skills with an average speed of minimum of 35 words per min with 92% accuracy

- Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly.

Education:

- High School pass is minimum requirement with Excellent Communication skills.

- BSc, B. Com and BA or Diploma holders (12+3 years of education).

📌 Tr Transaction Processing Officer (Mangalore)
🏢 Mphasis
📍 Mangalore