Title: Escalation Engineer

Location: Bangalore, Karnataka, IN

Requisition ID: 135567

Job Summary

- Provides technical support to customers and partners on UNIX based backup for applications (ORACLE, SAP etc.).
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Occasionally designs and delivers technical training/brown-bags.
- Reports design and reliability problems or code issues to software engineering.

Job Requirements

- Positive written and verbal communication skills.
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
- Ability to follow standard engineering principles and practices.
- Creative approach to problem solving.
- Understanding of AI tools, systems, and practices.

Solid understanding of the following protocols and applications:

- UNIX/Linux configuration, administration, and technical support.




- Microsoft Windows environment configuration, system administration, and technical support.
- The interoperability of some enterprise applications (such as Oracle, SAP, Microsoft Exchange or Microsoft SQL Server) with storage systems and solutions.
- SAN connectivity methodologies for storage systems (FCP/iSCSI).
- TCP/IP and Networking.

Additionally, 1 or more areas of expertise such as:

- Server and Desktop Virtualization Solutions (such as VMware, Hyper-V, XenServer ...).
- Backup Solutions with enterprise applications.
- Snapshot/ShadowCopy technology.
- Network Attached Storage protocols experience (NFS/CIFS) and related required protocols (DNS, NIS, and Active Directory).

Education

- IC - Typically requires a minimum of 8 years of related experience.
- Mgr & Exec - Typically requires a minimum of 6 years of related experience.

Job Segment Technical Support, ERP, Software Engineer, Engineer, Technology, Customer Service, Engineering.

📌 Title: Escalation Engineer (India)
🏢 NetApp
📍 India