Department: Ticketing / Travel Operations

Location: Vadodara, Gujarat

Employment Type: Full-Time

Experience: 1–3 Years

Reports To: Ticketing Manager / Operations Manager

About the Role

We are looking for a detail-oriented and customer-focused Ticketing Executive to manage domestic and international flight reservations and ticketing activities. The candidate will be responsible for handling customer enquiries, flight reservations, ticket issuance, re-issuance, cancellations, refunds, and providing effective customer support throughout the booking process.

Key Responsibilities

- Handle domestic and international flight booking enquiries through calls, email, WhatsApp, and other communication channels.
- Understand customer travel requirements, preferred dates, destinations, timings, and budget.
- Search and provide suitable flight options based on customer requirements.
- Make flight reservations and issue tickets accurately and within the required timelines.
- Provide customers with complete information regarding fares, flight schedules, baggage allowances, cancellation, refund, and rebooking policies.
- Handle ticket re-issuance, date changes, cancellations, refunds, and rescheduling as per applicable airline and company policies.
- Verify passenger details, including name, passport details, travel dates, flight information, and other relevant information before ticket issuance.
- Coordinate with airlines, consolidators, travel partners, and internal teams for booking-related requirements.
- Monitor airline schedule changes, cancellations, delays, and other updates and communicate the same to customers promptly.




- Maintain accurate records of tickets, PNRs, payments, cancellations, refunds, and customer details.
- Follow up on pending payments and ensure timely ticket issuance after payment confirmation.
- Handle customer queries and ticketing-related complaints professionally.
- Ensure all ticketing transactions comply with company procedures and applicable airline policies.
- Maintain proper documentation of all ticketing transactions.
- Assist the sales and tour operations teams with ticketing requirements for tour packages.
- Stay updated on airline schedules, routes, fares, travel regulations, and ticketing procedures.
- Achieve assigned service and operational targets.
- Perform other ticketing and travel-related duties assigned by management.

Required Skills & Competencies

- Good knowledge of domestic and international airline ticketing.
- Strong knowledge of flight schedules, fares, baggage rules, and ticketing procedures.
- Positive communication and customer-handling skills.
- Strong attention to detail and accuracy.
- Good problem-solving and coordination skills.
- Ability to handle multiple bookings and work within deadlines.
- Positive follow-up and organizational skills.
- Ability to work under pressure and handle urgent travel requirements.




- Good computer knowledge and proficiency in MS Office and email.
- Knowledge of GDS platforms such as Amadeus, Galileo, Sabre, or similar systems will be an advantage.
- Knowledge of airline reservation and ticketing processes will be preferred.

Qualification

- Graduate in any discipline.
- Diploma/Degree in Travel & Tourism, Aviation, Hospitality, or a related field will be an added advantage.

Experience

- 1–3 years of experience in airline ticketing, reservations, travel agency, or travel operations preferred.
- Candidates with practical experience in GDS and international ticketing will be preferred.
- Freshers with relevant knowledge and robust communication skills may be considered for suitable positions.

Key Performance Areas (KPIs)

- Accuracy and timely issuance of tickets.
- Efficient handling of reservations and PNRs.
- Timely processing of cancellations, changes, re-issuance, and refunds.
- Customer satisfaction and query resolution.
- Proper maintenance of ticketing records and documentation.
- Timely communication of airline schedule changes.
- Compliance with company and airline ticketing procedures.

Ideal Candidate The ideal candidate should be organized, accurate, customer-focused, and proactive, with good knowledge of airline ticketing and reservation procedures. The candidate should be capable of handling multiple bookings efficiently while maintaining accuracy and providing excellent customer service.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Ticketing Executive (Sayajiganj)
🏢 ESPI EDUVOYAGE
📍 Sayajiganj