Company Description BLS International Services Ltd. is a globally trusted, tech-enabled service partner that supports governments and citizens with end-to-end solutions in e-governance, attestation, biometrics, e-visa, and retail services. With more than two decades of experience, the company operates in over 70 countries and collaborates with 46+ client governments, including Diplomatic Missions, Embassies, and Consulates. Its extensive network includes over 50,000 centers and a workforce of 60,000 employees and associates, backed by global training and contact centers.

BLS International is recognized for its strong track record, adherence to global standards, and multiple prestigious certifications that reflect its commitment to quality, information security, and environmental responsibility. The company has also been featured among India’s Most Valuable Companies and in notable global business rankings, highlighting its reputation and stability for prospective team members.

Role Description The Customer Care Executive (CCE) will provide front-line support to applicants and visitors, ensuring a professional and efficient experience at BLS International’s Gurugram center. The role includes handling inquiries in person, by phone, and via email, guiding customers through application and documentation processes, and resolving issues in line with company policies and client requirements. Day-to-day responsibilities involve data entry, verification of documents,



coordination with internal teams, and adherence to compliance, security, and quality standards.

The CCE will maintain accurate records, meet service-level timelines, and contribute to continuous improvement in customer service and operational efficiency. This is a full-time, in office role based in Gurugram.

Qualifications

- Strong customer service and client-facing skills, including the ability to handle queries, manage expectations, and maintain a professional demeanor in high-volume environments.
- Effective communication skills in Thai/Vietnamese/Indonesian (spoken and written), with clear, polite, and accurate information delivery to diverse customer groups.
- Basic computer proficiency, including data entry, use of office applications, and comfort working with web-based systems and internal platforms.
- Attention to detail and accuracy in document handling, record-keeping, and compliance with standard operating procedures.
- Ability to work in a structured, process-driven environment, meet deadlines, and collaborate with team members and supervisors.
- Prior experience in customer service, visa processing, travel, banking, or government service centers is an advantage.
- Minimum educational qualification of a high school diploma; a graduate degree in any discipline is preferred.
- Willingness to work on-site in Gurugram, with flexibility to work shifts based on operational requirements.

📌 Thai/Vietnamese/Indonesian speaking CCE (Gurugram)
🏢 BLS International
📍 Gurugram