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Join the Algomatix Technology Pvt Ltd team as a Full Time Telematics Customer Support TL on Erekrut, specializing in Telematics Customer Support TL in the IT-ITeS industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 7-10 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

The Telematics Customer Support Team Lead oversees a team specializing in telematics support, ensuring efficient operations, technical accuracy, and a robust customer focus.

This role combines team leadership with industry expertise to resolve escalated issues, optimize processes, and maintain service quality.

Key Responsibilities:

- Team Leadership: Guide and develop support representatives, providing feedback and conducting performance reviews.
- Support Operations: Manage telematics-specific inquiries, handle escalations, and ensure compliance with SLAs with customers
- Performance Monitoring: Track key metrics (e.g., response time, CSAT), identify trends, and optimize processes.
- Training & Knowledge Sharing: Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes.
- Cross-Functional Collaboration:



Work with product and engineering teams to address customer feedback and technical issues.
- Handling field team of minimum 25 to 30 peoples

Qualifications:

- Education: BE Electronic or related field (or equivalent experience).
- Experience: 10+ years in telematics or technical support; 10+ year in a supervisory role.

Skills:

- Strong leadership, telematics knowledge, CRM proficiency, excellent communication, and data analysis skills and GPS industries experience and strong knowledge

Preferred Qualifications:

- Experience in telematics or fleet management industries, and familiarity with GPS and data analytics.

Job Type

- Full-time

Preferred:

- Male Candidate

Pay:

- ₹35,000.00 - ₹45,000.00 per month

Benefits:

- Provident Fund

Experience:

- Customer support: 5 years (Preferred)
- Technical support: 5 year (Preferred)
- Supervising: 3 year (Preferred)

Work Location: In person (Vashi), Navi Mumbai

Designation

Telematics Customer Support TL

Key Skills

CRMCRM SpecialistCustomer SupportData AnalysisKnowledge ManagementPerformance MonitoringTeam HandlingTeam LeadershipTechnical AnalysisTechnical SupportTraining and Development

Industry

IT-ITeS

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

📌 Telematics Customer Support TL (Mumbai)
🏢 Algomatix Technology
📍 Mumbai