01 Oct
|
Limerick Technologies
|
Pune
01 Oct
Limerick Technologies
Pune
Roles and Responsibilities
- Maintain accurate records of client interactions using CRM software.
- Collaborate with internal teams to resolve issues promptly and efficiently.
- Develop strong understanding of clients' needs and preferences to provide personalized support and solutions.
- Identify opportunities to upsell/cross-sell services to existing clients, resulting in increased revenue growth.
- Manage client relationships through effective communication, ensuring high levels of satisfaction and retention.
Desired Candidate Profile
- 1-3 years of experience in telecalling or a related field (BPO/Call Centre).
- Robust focus on customer service, sales, or account management.
- Excellent communication skills with ability to build rapport with diverse groups.
- Proficiency in MS Office applications (Word, Excel) for data entry and record-keeping purposes.
📌 Telecalling Executive (Pune)
🏢 Limerick Technologies
📍 Pune