Telecom NOC Engineer Shift Timings & Work Schedule (IST)
- 12-hour rotational shifts (Indian Standard Time – IST):
- 4:30 AM to 4:30 PM IST
- 4:30 PM to 4:30 AM IST
- Rotation Pattern:
- 2-night shifts → 1 day off → 2 morning shifts → 3 days off
- Average 15–16 working days per month
Operational Support
- Provide Tier 2 technical support for legacy telecom switching and access technologies.
- Monitor alarms, analyze service impacts, and perform advanced troubleshooting activities.
- Handle incident management, problem management, and service restoration activities within SLA timelines.
- Support maintenance activities, planned changes, upgrades, and emergency restoration tasks.
- Perform root cause analysis (RCA) for recurring incidents and network issues.
- Coordinate with field engineers, vendors, and internal support teams during outages and critical incidents.
- Review logs, traces, switch outputs, and system alarms to identify issues.
- Create and maintain technical documentation, SOPs, troubleshooting guides, and operational procedures.
- Support customer escalations and provide regular status updates during incidents.
- Participate in on-call rotation and after-hours support when required.
Technologies & Platforms Supported
Legacy Switching Platforms
- DMS Switches
- GTD-5 Switches
- 5ESS Switches
͏ Shift Timings & Work Schedule (IST)
- 12-hour rotational shifts (Indian Standard Time – IST):
- 4:30 AM to 4:30 PM IST
- 4:30 PM to 4:30 AM IST
- Rotation Pattern:
- 2-night shifts → 1 day off → 2 morning shifts → 3 days off
- Average 15–16 working days per month
Operational Support
- Provide Tier 2 technical support for legacy telecom switching and access technologies.
- Monitor alarms, analyze service impacts, and perform advanced troubleshooting activities.
- Handle incident management, problem management, and service restoration activities within SLA timelines.
- Support maintenance activities, planned changes, upgrades, and emergency restoration tasks.
- Perform root cause analysis (RCA) for recurring incidents and network issues.
- Coordinate with field engineers, vendors, and internal support teams during outages and critical incidents.
- Review logs, traces, switch outputs, and system alarms to identify issues.
- Create and maintain technical documentation, SOPs, troubleshooting guides, and operational procedures.
- Support customer escalations and provide regular status updates during incidents.
- Participate in on-call rotation and after-hours support when required.
Technologies & Platforms Supported
Legacy Switching Platforms
- DMS Switches
- GTD-5 Switches
- 5ESS Switches
͏ ͏ ͏ Mandatory Skills: Network Data Admin .
Experience: 3-5 Years
.
Reinvent your world. We are building a contemporary Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
📌 Telecom NOC Engineer (Pune)
🏢 Wipro
📍 Pune