Role and Responsibilities -Telecalling cum Coordinator

Patient communication: Communicate with patients through telephone to provide basic information about hospital services, doctors, treatments, and facilities.

Appointment scheduling: Book, confirm, reschedule, and cancel patient appointments.

Patient follow-up: Call patients after consultations or treatments to check their progress and remind them about follow-up visits.

Treatment information: Explain basic details about treatments, procedures, duration, and preparation as instructed by the medical team.

Lead follow-up: Contact prospective patients who have made enquiries and provide relevant information about available services.

Appointment reminders: Remind patients about upcoming consultations, therapies, tests, or follow-up appointments.

Patient records: Maintain accurate records of calls, enquiries, appointments, and follow-ups.

Coordination: Coordinate with doctors, therapists, reception, billing, and other hospital departments regarding patient requirements.

Feedback collection: Contact patients to collect feedback about their experience and report concerns to the appropriate department.

Patient support: Answer routine queries politely and direct medical or complex questions to qualified doctors or healthcare professionals.

Promoting hospital services: Inform patients about available medical therapies, health packages, camps, and other hospital services without making unsupported medical claims.

Confidentiality: Maintain patient privacy and protect personal and medical information.

Professional communication: Handle calls politely, patiently,



and professionally while maintaining a positive image of the hospital.

Daily reporting: Prepare reports on calls made, appointments booked, enquiries received, follow-ups completed, and pending cases.

Qualification

- Minimum 12th pass; graduation in any stream is preferred.
- Diploma/certificate in Healthcare Management, Hospital Administration, or Telecalling is an advantage.
- Basic knowledge of computer applications & MS Office

Skills
- Excellent verbal communication and active listening skills.
- Polite, patient, and empathetic approach toward patients
- Good telephone etiquette and qualified communication.
- Ability to handle patient queries, objections, and complaints calmly.
- Strong follow-up and convincing skills
- Ability to coordinate effectively with doctors, therapists, reception, and other departments.
- Ability to maintain patient confidentiality and professional ethics.
- Target-oriented approach while maintaining quality patient communication.

Experience
- 0–2 years of experience in telecalling, customer care, healthcare, hospital, or wellness services may be suitable for an entry-level position, appointment booking, or hospital coordination is preferred for experienced positions.
- Experience with CRM systems, patient follow-up, lead management, and appointment scheduling is an advantage.
- Previous experience in wellness, or healthcare services is preferred

Pay: From ₹20,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Tele Calling Executive (Gurugram)
🏢 Dr BRC Premier Hospital
📍 Gurugram