We are looking for a Technical Support professional with a Pharmacy/Healthcare background to provide technical and functional support for healthcare-related software and systems. The ideal candidate should understand pharmacy operations and be able to troubleshoot and resolve user issues effectively.
Key Responsibilities
Provide technical and functional support for healthcare/pharmacy software.
Understand pharmacy workflows, billing, inventory, dispensing, and related processes.
Troubleshoot software issues and provide timely solutions.
Coordinate with the development/technical team for complex issues.
Assist users with software implementation, configuration, and basic training.
Track support issues and ensure timely resolution.
Maintain proper documentation of issues and resolutions.
Communicate effectively with pharmacy and healthcare users.