Position: Intern Application Support / IT Helpdesk

Internship Duration: 6 Months

Stipend: Unpaid / No Salary during the 6-month internship period

Experience: Fresher / 0–1 Year

Key Responsibilities

- Log new Incident and Service Request tickets in the IT Helpdesk tool through calls or emails.
- Monitor and track tickets raised through the ticketing system.
- Act as the First Point of Contact (L1) for business users.
- Resolve basic incidents and service requests using available KEDB/SOPs.
- Route unresolved tickets to respective L2 support teams as per the escalation process.
- Maintain and update the KEDB to improve L1 resolution efficiency.
- Coordinate with Incident and Problem Management teams.
- Perform day-to-day application production support activities, including checklists, housekeeping and scheduled tasks.
- Perform basic application monitoring for online and batch processes.
- Monitor application health, system utilization, database size, disk space and CPU utilization.




- Support application performance and capacity monitoring activities.
- Maintain BCP procedures and support environment maintenance.
- Perform regular application health checks.
- Follow up on SLA adherence, reporting and continuous improvement activities.

Required Skills

- Basic understanding of L1 Application Support / IT Helpdesk activities.
- Knowledge of application monitoring and ticketing tools.
- Basic knowledge of SQL queries, log analysis and OS commands.
- Understanding of business processes, Incident Management and escalation procedures.
- Valuable communication and teamwork skills.
- Good time management and ability to follow defined processes and SOPs.
- Willingness to learn and work in a production support environment.

Important Note This is a 6-month unpaid internship opportunity. No salary/stipend will be provided during the internship period.

📌 Technical Support Intern/IT HelpDesk - 3i Infotech (Chennai)
🏢 3i Infotech
📍 Chennai