Role Summary:

Responsible for handling customer calls and queries related to network issues during night shift and coordinating with the day shift technical team for pending complaints.

Key Responsibilities:

1. Night Shift Call Handling:

- Attend inbound customer calls regarding network / internet issues.
- Collect required details - Duration of issue, router light status, customer area.
- Provide basic troubleshooting over the phone such as router power cycle, checking fiber wire connection, LOS light status.

1. Complaint Logging:

- Log every complaint with Date, Time, Customer Name, Mobile Number, Area, Problem Description and Status.
- Maintain records in Excel / CRM.

1. Handover to Day Shift Technical Team:

- Prepare pending complaints list at 6:00 AM daily.
- Share the list with Day Shift Technical Team Leader via WhatsApp / Email for next day action.
- Provide clear handover of area-wise issues.

1. Team Support:





- Assist team members in case of complex queries.
- Ensure proper night shift attendance and call discipline.

1. Reporting:

- Prepare daily night shift report - Total calls received, calls resolved on phone, pending complaints shifted to day team.
- Submit report to Manager at end of shift.
- Willingness to work in permanent night shift.
- Good communication skills and patience in handling customer calls.
- Basic knowledge of networking - Router, LOS light, fiber cable, OLT / ONU.

Pay: ₹12,000.00 - ₹15,000.00 per month

Advantages

- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):
- WILLING TO JOIN IMMEDIATELYH

Shift availability:
- Night Shift (Preferred)

Work Location: In person

📌 Technical Support Executive (Puducherry)
🏢 cfibernet
📍 Puducherry