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Join the Vyzion Solutions team as a Full Time Technical Support Engineer on Erekrut, specializing in Technical Support Engineer in the IT-ITeS industry. We are seeking talented individuals with a passion for IT Services and educational qualifications ranging from 4-6 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Responsibilities :

- Become a product expert by testing all the different features of FileCloud - installation, configuration of features and test product on multiple desktop applications
- Respond to all Level 1 & Level 2 support tickets within SLA
- Create internal SUP/ CL Tickets with development
- Fill in required forms and administer & complete tickets after dealing with customers
- Follow up with customers and keep them updated regarding any tickets under investigation
- Support weekend shift rotation (at least 1 weekend shift per month)
- Follow escalation procedures as required to designated team
- Present good communication (both written and verbal)



between team and other departments.
- Perform professional service tasks assigned by senior team - scheduled calls with customers, recreating the customer environment and testing the solutions ahead of time.

Skills Required :

- 3+ years Linux administration experience with Ubuntu, CentOS, Debian, RHEL
- Familiar with Apache Web Server troubleshooting
- Knowledge of Web Application support in Linux
- Possess Network Shares management skills
- 2+ years in Technical Support position (customer service/technician)
- Present valuable language communication skills in English (verbal and written)

Designation

Technical Support Engineer

Key Skills

Amazon Web Services (AWS)Linux

Industry

IT-ITeS

Functional Area

IT Services

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Home

Assessment Details

Technical Support Quiz

10 Minutes

📌 Technical Support Engineer (Hyderabad)
🏢 VYZION SOLUTIONS
📍 Hyderabad