We're looking for Technical Support Engineers!

Responsibilities

- Provide L1/L2 technical support for storage, backup, and recovery environments.
- Monitor, troubleshoot, and resolve backup and storage-related incidents within defined SLAs.
- Perform backup, restore, replication, and disaster recovery activities across enterprise systems.
- Troubleshoot backup failures, storage performance issues, connectivity problems, and data protection incidents.
- Support Windows Server and Linux environments to ensure successful backup and recovery operations.
- Analyze logs, identify root causes, and implement corrective and preventive actions.
- Coordinate with customers, internal teams, and OEM support teams for issue resolution and escalations.
- Perform storage provisioning, configuration changes, health checks, and maintenance activities.
- Assist in disaster recovery testing and ensure backup compliance across critical systems.
- Create and maintain technical documentation, SOPs, knowledge base articles, and incident reports.
- Participate in on-call support and rotational shift schedules as required.
- Recommend and implement best practices to improve storage and backup operations.

Qualifications





- Good understanding of enterprise backup, recovery, replication, and disaster recovery concepts.
- Familiarity supporting Windows Server and Linux operating systems.
- Knowledge of storage technologies including SAN, NAS, RAID, Fibre Channel, iSCSI, and data protection solutions.
- Familiarity troubleshooting backup jobs, storage performance issues, and system-level incidents.
- Familiarity with ticketing tools, monitoring platforms, and ITIL-based support processes.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Familiarity in customer-facing support environments will be an added advantage.
- Ability to work independently and collaboratively in a fast-paced workplace.

(Note: Relevant applicants will receive an email requesting additional information as part of the next stage. The application process will be completed directly on the team's designated platform, and all subsequent communication and decisions regarding the opportunity are managed by the respective hiring team.)

📌 Technical Support Engineer (Bengaluru)
🏢 Scoutit
📍 Bengaluru