Role & responsibilities

- Provide first-level IT support to users via phone, email, chat, and in person.

- Troubleshoot Windows desktop/laptop, printer, network, and peripheral issues.

- Install, configure, and maintain desktops, laptops, operating systems, and software applications.

- Perform basic troubleshooting for LAN, Wi-Fi, VPN, DNS, DHCP, and Internet connectivity.

- Configure and troubleshoot Microsoft Outlook, Microsoft 365, Teams, and other business applications.

- Create, update, and manage incidents and service requests using an ITSM/helpdesk ticketing system.

- Handle user account and access-related issues, including basic Active Directory tasks such as password resets and account unlocks.

- Perform hardware diagnosis and coordinate hardware repair/replacement when required.





- Assist with onboarding and offboarding of employees, including system setup and access provisioning.

- Maintain IT asset records and ensure proper allocation of laptops, desktops, peripherals, and accessories.

- Follow IT security policies, endpoint-security procedures, and organizational IT standards.

- Escalate unresolved or complex issues to L2/L3 support teams with proper troubleshooting details.

- Maintain knowledge-base articles and document recurring issues and solutions.

Preferred candidate profile

- Bachelor's degree/diploma in Computer Science, IT, Engineering, or a related field.

📌 Technical Support Engineer (Mumbai)
🏢 Micropoint Computers
📍 Mumbai