Responsibilities:

- Handle customer claims and manage post-sales quality assurance.

- Perform root cause analysis and document findings in CRM and quality systems.

- Track, resolve, and report customer complaints.

- Provide pre- and post-sales technical support for mechanical and electronic products.

- Coordinate transition of new customer projects from development to production.

- Support prototype testing and first-run production orders.

- Prepare SOPs and conduct customer and internal technical training.

- Ensure compliance with quality and regulatory standards.

- Collaborate with cross-functional and global teams.

- Travel for customer visits, training, and trade shows as required.

Requirements:

- 4–6 years of experience in OEM technical support or customer quality roles.

- Strong mechanical and electronic knowledge.

- Experience in customer claims handling and complaint resolution.

- Valuable communication and teamwork skills.

- Willingness to travel.

📌 Technical Support and Quality Engineer (Bengaluru)
🏢 LINAK
📍 Bengaluru