Tasks include

The Technical Specialist will be the primary point of contact for US-based clients, providing technical support and troubleshooting assistance for various network devices and services or application issues.

This role requires solid problem-solving skills and excellent communication to ensure high customer satisfaction and minimal downtime.

Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS, IPSEC,)

Monitors network topologies; develops and evaluates alternative utilization or configuration options.

Perform network maintenance and system upgrades including firmware, service packs, patches, hot fixes and security configurations.

Monitor performance and ensure system availability and reliability.

Monitor system resource utilization, latency, bandwidth, availability, system resource trending, and other major metrics of network performance.

Provide level-2 support for network connectivity issues and troubleshoot to resolution.

Work within established configuration and change management policies to ensure awareness,



approval and success of changes made to the network infrastructure.

Liaise with other IT personnel and third-party vendors to resolve major outages and connectivity issues.

Continuously develops processes and programs to enhance network performance and reliability.

Conducts network testing, supervises technology insertion, and evaluates developmental software applications.

Work with Development teams to ensure cloud connectivity and services are configured correct and follow best practices for security controls.

Strong knowledge of cloud network connectivity resources including application firewalls, virtual firewalls, express route configuration, VNets, network security groups, VPN, private DNS, etc.

Assist with configuration and testing of network devices for existing remote sites and all newly acquired sites.

Ensure network security by analyzing, evaluation and pen testing of existing architecture and remediate and all findings as necessary

📌 Technical Specialist -Network (Maharashtra)
🏢 Wysetek Systems Technologists
📍 Maharashtra