Hiring – Technical Sales & Customer Support Executive

We are hiring for a Technical Sales & Customer Support Executive to handle customer queries, provide technical assistance, and identify relevant sales and upselling opportunities.

Position

Technical Sales & Customer Support Executive

Experience : 6 Months – 3 Years

Work Mode: Work from Office

Location : Airoli, Navi Mumbai

Rotational Shifts ( Cab facility available in limited areas)

Job Responsibilities

- Handle inbound customer calls and provide professional customer support.

- Understand customer requirements and troubleshoot basic technical issues.

- Assist customers with internet, connectivity, website, account, or technology-related queries.

- Identify opportunities for upselling and cross-selling based on customer requirements.

- Recommend suitable products, upgrades, and additional services.

- Explain product features, benefits, pricing, and usage clearly.

- Handle customer objections and convert suitable opportunities into sales.

- Maintain robust customer satisfaction while achieving sales and productivity targets.

- Accurately document customer interactions and sales activities in the system.

- Escalate complex technical issues to the appropriate team when required.





Preferred Experience

Candidates with experience in

- Technical Support

- Customer Support

- Technical Sales

- Inside Sales

- Telecom / ISP / Broadband

- Wi-Fi / Router Sales

- International BPO

- Customer service with upselling/cross-selling

Key Skills
- Excellent English communication skills

- Strong customer-handling skills

- Basic technical troubleshooting ability

- Sales and upselling skills

- Objection handling

- Problem-solving ability

- Good listening and probing skills

- Comfortable working with sales targets and KPIs

- Ability to explain technical products in simple language

Products/Areas Candidates Should Be Comfortable With

Candidates with knowledge of Wi-Fi routers, broadband/internet connectivity, domains, hosting, websites, email, SSL, or other technology products will be relevant.

Ideal Candidate A candidate who can understand a customer's problem, troubleshoot it, recommend the right technical solution, and identify a genuine sales opportunity while maintaining a positive customer experience.

Interested candidates can share their updated resume to apply.

📌 Technical Sales Support (Navi Mumbai)
🏢 Devdort
📍 Navi Mumbai