About Zippee:

- Zippee is building Indias #1 Quick Commerce Logistics for consumer brands.

- Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.

- Our team is ex.

Retention

Science, oracle SCM, zomato, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.

- Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Role &

responsibilities :

- Serve as the first line of tech support for internal teams and brand customers.

- Troubleshoot issues related to order syncing, last-mile tracking, inventory mismatches, WMS errors, etc.

- Liaise with SaaS providers for escalations, configuration, and performance issues.





- Maintain issue logs and work with tech/product teams to drive long-term fixes.

- Support brand onboarding and ensure smooth WMS integration.

- Train users on key workflows and basic troubleshooting.

Requirements:

- 2-5 years of experience in technical or operations support (e-commerce, logistics, or SaaS preferred).

- Mandatory: Hands-on experience with WMS platforms like EasyEcom, Unicommerce, Vinculum, or similar.

- Strong problem-solving ability and clear communication skills.

- Comfortable working in a quick-paced, startup environment.

What you'll get:

- Opportunity to be part of a tight-knit rocketship passionate about empowering consumer brands in the quick commerce era.

- Annual company retreat.

- Steep learning curve, high ownership, and the chance to grow fast as we scale.

📌 Tech Support Executive (Gurugram)
🏢 Zippee
📍 Gurugram