To provide expert-level technical support for Building Management System (BMS) deployments, integrations, and escalations, working closely with field teams and product/engineering teams to ensure seamless smart building operations.
Core Responsibilities:
- Handle BMS & integration deployments, technical escalations from field teams or end users.
- Log and manage support tickets via tools like Jira, Zendesk, or HubSpot.
- Perform root cause analysis and propose long-term fixes for recurring issues.
- Provide remote commissioning and troubleshooting of HVAC systems like AHUs, VAVs, and Chillers.
- Guide field teams in BACnet network setup and issue resolution.
- Assist in developing energy-saving Sequence of Operations (SOO).
- Author technical documents, SOPs, training material.
- Collaborate with product & engineering to relay field-level insights.
- Participate in on-call rotations and critical issue triage.
- Leverage AI tools to optimize repetitive support workflows.
📌 Tech Support – BMS (Chennai)
🏢 Neeve
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.