- Application Support & Troubleshooting

- Diagnose, troubleshoot, and resolve application issues, system errors, and user-reported tickets.

- Provide timely support to business users and ensure issues are resolved within defined timelines.

- Root Cause Analysis

- Investigate application bottlenecks, recurring incidents, and system issues.

- Perform root cause analysis and coordinate corrective actions to prevent recurring problems.

- Cross-functional Collaboration

- Act as a bridge between end-users, business teams, developers, and QA teams.

- Coordinate with development and QA teams for bug fixes, patches, configuration changes, deployments, and code migrations.

- Support UAT and production releases by validating application changes and resolving post-release issues.

- Documentation & Knowledge Management

- Maintain application configuration logs, troubleshooting guides, SOPs, and FAQs.

- Document recurring issues, resolutions, and known errors to improve support efficiency and knowledge sharing.

Pay: ₹400,000.00 - ₹833,026.32 per year

Perks

- Flexible schedule

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Tech Support Executive (Navi Mumbai)
🏢 Magenta EV Solutions
📍 Navi Mumbai