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Join the OIZOM INSTRUMENTS PRIVATE LIMITED team as a Full Time Tech Support Executive on Erekrut, specializing in Tech Support Executive in the IT Services and consulting industry. We are seeking talented individuals with a passion for IT Services and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Title: Tech Support Executive

Location: Ahmedabad, Gujarat (On-site)

Experience: 0–3 Years

Department: Customer Support / Technical Support

Salary: 3.6 - 4 LPA

About Oizom

Oizom is a leading solution provider in the Environmental Monitoring domain. Our IoT solutions are used in Smart Cities, Campuses, Industries, Landfills, Airports, etc., where critical decisions are made based on environmental data.

Role Overview

We are looking for a Junior Technical Support Executive who will assist clients and partners in resolving technical issues related to hardware and IoT-based products. The role involves troubleshooting, onboarding support, and ensuring timely resolution of customer issues with strong communication and documentation skills.

Key Responsibilities

- Resolve customer technical issues with commitment and end-to-end ownership until closure
- Follow standard escalation procedures and coordinate with internal teams for unresolved issues
- Provide prompt and accurate technical feedback to clients and project teams (oral and written communication)
- Document technical issues, solutions, and knowledge base articles for future reference
- Maintain proper logs of all client interactions and ensure timely issue closure
- Troubleshoot hardware-related issues with clients via video calls, email,



and messaging platforms
- Assist in onboarding clients, product setup, and product demonstrations
- Ensure high levels of customer satisfaction through timely support and follow-ups
- Work in flexible shifts when required (once or twice a month)

Eligibility Criteria

- B.E / B.Tech / B.Sc in Electronics, Electrical, Computer Science, or related engineering field
- 0–3 years of experience in technical support or customer support roles
- Strong verbal and written communication skills
- Ability to work in a hands-on, fast-paced environment
- Self-motivated and willing to learn independently

Required Skills & Qualifications

- Basic understanding of hardware and IoT systems
- Troubleshooting and problem-solving skills
- Customer handling and support skills
- Robust communication and interpersonal skills
- Ability to diagnose issues via remote support tools (video calls, email, chat)
- Documentation and reporting skills
- Basic understanding of technical workflows and escalation processes
- Ability to multitask and manage multiple support tickets
- Analytical thinking and attention to detail
- Willingness to work in shifts when required

Designation

Tech Support Executive

Key Skills

Analytical ThinkingChat SupportClient OnboardingCustomer CommunicationCustomer Relationship ManagementCustomer SupportData LoggingDevice Setup SupportEmail SupportEnd User SupportEscalation ManagementField Support CoordinationHardware DiagnosticsHardware TroubleshootingHelpdesk SupportIncident ManagementIoT SupportIssue ResolutionIT SupportKnowledge Base Management

Industry

IT Services and consulting

Functional Area

IT Services

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

📌 Tech Support Executive (Ahmedabad)
🏢 Oizom Instruments
📍 Ahmedabad