*Key Responsibilities of Role Services Delivery Setup and Operations Management - Work with Service Delivery Lead - GCC TC and Head - GCC TC for setup and design Category Management and Sourcing support services at GCC - Develop and implement procurement strategies for various categories.

- Streamline procurement processes to enhance operational efficiency and reduce costs.
- Onboarding of new suppliers, ensuring they meet company standards and requirements.

- Ensure procurement systems are integrated with other business systems for seamless operations. Ensure all procurement activities comply with internal policies and external regulations. Transition and Operations Stabilization - Support interlock with BU stakeholders and CPOs to finalize the detailed process design and system enablement of sourcing strategies.

- Responsible to update detailed SOW, policies and SLA / KPI framework - Work with Service Delivery Lead - GCC TC, Head - GCC TC and Group CPO for sign off on budget head count and migration of the process activities to GCC - Lead change management initiatives to transition new businesses into GCC Procurement function smoothly.
- Identify and mitigate risks associated with the transition of procurement operations.

- Monitor the performance of procurement activities during the transition phase to ensure stability. Customer and Stakeholder engagement - Develop and build rapport and relationship with customer stakeholder organization linked to or influencing Techno Commercial operations outcomes of GCC - Proactively identify business requirements and changes and work with Head - GCC TC to modify operational flows/deliverables - Build business knowledge and its impact / requirements from TC Operations - Collaborate with different process owners in BU Techno Commercial for sign-off on any process changes and subsequently update RACI/HOTO/SOPs (incorporate this in quarterly cadence) - Implement robust communication model – including ad-hoc / informal tele conversations/ face to face meetings, structured Ops review update to all stakeholders - Work with customer organization to ensure updated organizational structure information and coordinate Proactive update to GCC workflow approval matrix.

- Ensure customer signoff on existing and revised SOP/ SLA’s and all process change requests.

Operational





Delivery and Service Excellence - Drive proactive alerts and escalate to Head - GCC TC / Head – BU TC for any upstream process gaps/ delays to ensure GCC deliverables and Reputation is positively managed - Leverage SAP/ workflow and other available information tracking mechanisms to proactive anticipate potential processing issues - Drive excellence and adherence to operational SLAs related to purchase requisition review, Category Management and Sourcing.
- Review and update related operational SOPs and policies if required and adherence to DOAs - Maintain and identify any SLA commitment documentation, signoff and drive change requests - Perform operational governance for achieving service delivery excellence - Implement Service Excellence Framework with the following implemented as minimum standard:
- Daily operations review and volume tracking - Delay track and proactive alert to drive upstream / downstream or in stream actions to closure - Maintain and have updated end-to-end Process delivery Tracker. Proactively identify opportunities to improve process velocity - Implement Issue and Escalation Tracker and log. Ensure timely closure of all improvement – corrective/preventive actions - Work with GCC TC Head to initiate, implement and monitor all continuous improvement projects relevant for operational performance improvement - Implement capacity management and operations business continuity management plans to ensure uninterrupted delivery to assigned Sector business.

- Develop and track key performance indicators (KPIs) to measure the effectiveness of procurement operations. People and Performance Management - Guide assigned operational team leads for effective people management - Identify any people challenges quickly and work with Head - GCC TC and GCC HR for timely corrective action - Manage performance appraisal of the assigned Operational Team lead - Ensure timely and effective 1-1 with assigned Operational Team leads - Implement structure performance evaluation criteria and monitoring using tangible / operational data for assigned operational team leads - Conduct periodic Skip level with Operational team members - Ensure each operations team lead and operations team members (new /existing) are inducted to new operations model, expectations and governance mechanism including critical business scenarios - Drive and cultivate culture of Outcome focused customer centric organization by driving E2E process awareness / Business sector appreciation sessions with the operational team leads and members.

Operations Process

Improvement and Knowledge Management - Drive year-over-year productivity leveraging Digital/Automation AI/Gen AI tools - Be the GCC Focal point and liaise / work with Business stakeholders in ensuring Process improvement program are aligned to Business needs - Participate in GCC Cross functional Process improvement council to identify variances across BU and work on driving standardization - Lead deployment of necessary IT Workflow tools

- Graduate degree in Engineering, Commerce or Management. MBA Preferred
- Certificate or proven exposure to Techno Commercial operations. IIMM or CSM/CPA preferred
- Experience in working in SAP and Workflow driven Shared Services Environment. MM Certified preferred

- Exposure to AI/Automation
- Advanced user of Excel functions

- Experiences:
- 12-15 Years of total experience
- More than 5 years of experience in managing team preferably in a GCC or Shared Services context
- 3-5 years of experience in working in Projects, Assets, Infrastructure, Manufacturing, Services organization in the domain of Sourcing and Techno Commercial function.
- 3-4 years’ experience in leading and managing Operations teams
- 1-2 years’ experience in Customer/ Stakeholder Engagement and Service delivery management
- Led a team with a size of 40-50 professionals
- Exposure to working in Indian conglomerates and working practices in promoter led organizations
- Experience in import procurement of materials and services
- Knowledge and experience of Indian tax including GST, eWay bill and Statutory compliance requirements
- Knowledge and understanding of Complex Services Techno Commercial scenarios in EPC/Project based organizations
- Exposure and experience in Category Management and Sourcing Processes
- PowerPoint presentation creation and delivery capabilities
- Basic knowledge of types of categories in sourcing and understanding of PR to PO processes.

Exposure to work in SharePoint/Tool based setting and project management.

📌 Team Member (Ahmedabad)
🏢 Adani
📍 Ahmedabad