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Join the Insurance company team as a Full Time Team Leader on Erekrut, specializing in Team Leader in the Insurance industry. We are seeking talented individuals with a passion for Insurance and educational qualifications ranging from 4-6 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Customer Relationship Team

Stakeholder Management

Business Teams, Claim Processing Team, Backend Teams, Quality team, Training Team, WFM, RTQM, MIS & Leadership

Functional /

Business Responsibilities

Manage performance parameters such as Quality, Attrition, Unplanned Shrinkage, Schedule Adherence, AHT, FCR, NPS etc. as per set standards for team of 15-20 CRMs

Supervising the performance and providing daily direction to a team of Team Coaches and CRMs to deliver to

Organization goals of service standards, productivity standards and customer experience delivery

Review & monitor daily sample calls for the team to assess team performance and give feedback to the team accordingly

Engaging,



recognizing and rewarding, coaching, refresher training and managing customer escalation on calls

Provide inputs to the concerned SPOC for team rostering. Conduct one on one and team meeting regularly to provide feedback

Undertake projects for Customer Experience Management, Process Reengineering, Error Reduction, Efficiency Enhancement, Customer DIY/Contact Reduction etc

Must Haves:

Problem Solving Skills

Process understanding and reforming abilities

Excellent Communication Skills in English & Hindi

People Management Skills

Stakeholder Management Skills

Analytical Ability

Required Qualification / Experience

Full Time Graduate / Post Graduate

Designation

Team Leader

Key Skills

Team HandlingTeam LeaderTeam Leadership

Industry

Insurance

Functional Area

Insurance

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Team Leader (Pune)
🏢 The People Pro
📍 Pune