Classified Job

Top Hiring Companies

Join the team as a Full Time Team Leader on Erekrut, specializing in Team Leader in the BPO industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 7-10 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

• Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources Develop team to ensure delivery of consistently superior quality Ability to independently handle transitioning of new procedures.

• Drive the team to be client/customer-focused, owns training and development to team.

• Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals.

• Effectively track and analyze the performance of individual team members and provide effective coaching and feedback Compiling all External and Internal reports Act as the communication conduit between team and management. Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback.

• Performance feedback session to be provided to agents.

• Primary focus on CPM/SLA.

• One to one relation building.

• Analyze various reports including process dashboards & team performance reports.





• Motivating associates through effective management, career development & implementation of reporting mechanism.

• Timely Submission of Operations Review • Manage attendance and attendance incentive for the team.

• Attain SLA through effective management of the daily operations of the team.

• Conduct audits & share feedback with team members • Will be responsible for managing the portfolio of clients.

Requirements – • Graduation is a must.

• 2 years as a Team Leader on papers in Back Office (Credit And Collection Solutions, Built for Growth) • Should be willing to work in 24*7 working environment.

• Excellent verbal / written communication skills • Positive with Analytical skills / MS Excel/presentation skills.

Employee

Perks &

Benefits • Maternity leaves • Medical Insurance • Cab Facility + Allowances • One Time Meal • Provident Fund • Relocation Benefits Other factors to consider • Quarterly Rewards & Recognitions • Friendly work environment • 24*7 Operational cafeteria • Work Life Balance • Self-Development & Training

Designation

Team Leader

Key Skills

Collections ProcessCredit CollectionCustomer Care ExecutiveTeam Handling

Industry

BPO

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

Assessment Details

Executive Assistant Quiz

30 Minutes

📌 Team Leader (Gurugram)
🏢 Turbotech GBS
📍 Gurugram